Service Details

Every business and organisational needs are different.  With CP3 IT Services, we customise and tailor our services based on your requirements.  We only advise what is essential and recommend the best option for the job.

E-mail Management
  • Setup of new Microsoft 365, Google Workspace, or any IMAP/POP-based mail service
  • Creation of email addresses, groups, resources, and contacts
  • Configuration of email clients, both on computers and mobile devices
  • Email security and compliance, including message tracing
Virus and Malware Management
  • Installation and monitoring of antivirus and anti-malware security software
  • Virus or malware infection clean up and remediation
Backup Management
  • Creation and monitoring of backup policies
  • Data restoration from backup sets
Domain Name Registration and Management
  • Check of availability and registration or renewal of domain registration
  • Transfer of domain registration
  • DNS records management (adding, editing, deleting)
Web Hosting
  • Creation and management of custom web hosting plan depending on CPU, Memory, and Disk Space Limits
  • Provision of cPanel access
Voice over IP (VoIP) / Virtual PBX Management
  • Creation and management of preferred VoIP service account
  • Configuration of virtual PBX (e.g., call forwarding, auto attendants, auto menus)
Mobile Device Management
  • Centralised configuration and management of mobile devices which includes lockdown, app deployment, remote wipe, document push, etc.
Technical Support
  • Resolution of any technical support call and/or email arising from any of the services above, whether provided by us or a 3rd-party service provider
  • User training on services and products we offer
  • Custom training on other technology products as required 
  • Email migration (e.g., G-Suite to Microsoft 365)
  • System-wide Hardware Upgrade
  • Wireless Network Installation and/or Upgrade
  • Hardware and Software Inventory and/or Audits
  • Basic Website Design

Note:  The services are provisioned and provided remotely through emails, calls, and remote computer sessions.  Onsite visits can be discussed and scheduled.